Common issues
If your athletes are receiving questionnaire reminders even after they've completed them, please check the steps below. Time of day is relative to the t...
Tue, 20 Oct, 2020 at 9:05 AM
If you encounter this issue, make sure that the Team Settings-Training forms-Simplified Monitoring option is set to No. https://support.en.athletemonitori...
Thu, 11 Feb, 2021 at 10:27 AM
To retrieve the athlete’s username, open the team menu, select Athletes, and open the athlete profile. The username is the 3rd field from the top. If you ne...
Tue, 23 Feb, 2021 at 11:07 AM
If your athletes cannot record sessions, and see a greyed button instead of a yellow one, disable the Team settings-Training forms-Simplified monitoring opt...
Wed, 10 Mar, 2021 at 10:50 AM
Once you are logged in, open your profile (top right corner for staff users and gear icon located in the bottom of the page for athletes) and select your la...
Thu, 20 Jan, 2022 at 2:01 PM
No. When the athlete doesn’t complete the questionnaire one day, it cannot be filled out later. We’ll add this feature soon but now it is not possible.
Wed, 8 Mar, 2023 at 11:26 AM
If your system is running slow, try these tips: 1) On the team dashboard, open the Notes tab and remove those you have read by clicking the X button. Th...
Mon, 4 Sep, 2023 at 5:56 PM