Common issues

Athletes are receiving reminders after they completed their questionnaires
If your athletes are receiving questionnaire reminders even after they've completed them, please check the steps below. Time of day is relative to the ...
Tue, 20 Oct, 2020 at 9:05 AM
I have enabled the workout builder but I still can't plan exercise sessions
If you encounter this issue, make sure that the Team Settings-Training forms-Simplified Monitoring option is set to No. https://support.en.athletemonitori...
Thu, 11 Feb, 2021 at 10:27 AM
One of my athletes have forgotten his / her user name. How can get it back?
To retrieve the athlete’s username, open the team menu, select Athletes, and open the athlete profile. The username is the 3rd field from the top. If you ne...
Tue, 23 Feb, 2021 at 11:07 AM
Athletes can't record sessions anymore
If your athletes cannot record sessions, and see a greyed button instead of a yellow one, disable the Team settings-Training forms-Simplified monitoring opt...
Wed, 10 Mar, 2021 at 10:50 AM